Shipping Policy
Free shipping on all US orders. Made-to-order production times, delivery estimates, and international shipping details for Cimarron
Free Shipping Within the United States All orders shipped within the US ship free. No minimum, no threshold, no exceptions. Made to Order Cimarron pieces are printed when you order them. Nothing sits in a warehouse waiting, and nothing gets thrown away at the end of a season. That's deliberate — but it does mean your order takes a little longer to reach you than something pulled off a shelf. Here's the honest timeline:
| Stage | How long |
|---|---|
| Production | 2–7 business days |
| Shipping (US) | 3–5 business days |
| Total (US) | 5–12 business days |
Embroidered items and larger orders can run toward the longer end.
If you need something by a specific date, email us before you order and we'll tell you honestly whether it's going to make it.
Tracking Your Order You'll get a confirmation email when you order, and a second email with tracking once your package ships. Track it any time at Track Your Order. If your tracking hasn't updated in several days, that's usually normal — carrier scans can lag. If it's been more than a week with no movement, write to us at info@blacktomexico.net and we'll chase it.
International Orders We ship worldwide. International shipping is calculated at checkout based on your destination, and is not included free.
Two things to know before you order from outside the US: Delivery takes longer. Production time is the same, but international transit typically runs 10–20 business days, and sometimes longer depending on customs in your country.
Duties and taxes are yours. Your country may charge import duties, customs fees, or VAT on delivery. These are set by your government, not by us, and they aren't included in what you pay at checkout. We can't predict or refund them. If you're unsure, check with your local customs office before ordering.
Wrong Address If the address you entered is wrong or incomplete, the package usually comes back to us. We'll email you to confirm the correct address and reship it, but you'll be responsible for the second round of shipping. Please double-check your address at checkout. It's the most common reason an order goes sideways.
Lost or Damaged Packages If your order arrives damaged, or tracking shows delivered and it isn't there, email info@blacktomexico.net within 30 days of the delivery date. Send a photo if there's damage. We'll make it right.
Questions info@blacktomexico.net — we answer every message, usually within one to two business days.